Terms of Service

1. The Service

KimatAI is an AI-assisted travel planning tool: it generates itineraries, suggests destinations, and provides trip management features (bookings notes, packing lists, budgets, maps, exports and a conversational companion).

2. AI-generated content — important

Itineraries and companion answers are generated by AI. They can be wrong, out of date or incomplete — opening hours, prices, transport times and even the existence of venues should be verified before you rely on them. The Service is a planning aid, not a travel agent, booking service or guarantee. You are responsible for your own travel decisions, bookings, documents, insurance and safety.

3. Your account & acceptable use

• You must provide accurate information and keep your credentials secure; you are responsible for activity on your account.
• Don't misuse the Service: no unlawful content, no attempts to break, overload, scrape or reverse-engineer it, no abusing AI features beyond fair personal use, and no infringing others' rights in content you add.
• We may suspend or terminate accounts that breach these terms, with notice where reasonable.

4. Your content

You own the content you create. You grant us the licence needed to store, process and display it in order to run the Service (including sending relevant parts to our AI provider to generate responses). Trips you share via link or member invites are visible to those recipients.

5. Plans & payments

The free plan includes a limited number of AI itinerary generations. Globetrotter Pro is a monthly subscription handled by Stripe; it renews automatically until cancelled, which you can do anytime via the billing portal — access continues to the end of the paid period. Prices may change with at least 30 days' notice. Statutory consumer rights are unaffected.

6. Availability & changes

We aim for high availability but the Service is provided “as is” without warranties of uninterrupted or error-free operation. We may add, change or withdraw features. We depend on third-party providers (Google, Stripe, OpenWeather, Vercel) whose outages can affect the Service.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability arising from the Service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses — including losses arising from travel decisions made on the basis of AI-generated content.

8. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts (consumers keep any mandatory protections of their home country).

9. Contact

Questions about these terms: contact@kimatai.com.